CAREERS

JOB SUMMARY: The Bar-back/Busser is responsible for supporting the tasting room staff in a variety of ways to ensure the tasting room operates at peak efficiency and provides exceptional guest service. Other duties and responsibilities may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects managements’ definition of the essential functions for this position, but does not restrict the duties that may be assigned. Management may change the duties and responsibilities at any time.

 Welcome and seat guests

 Ensure that the guest experience meets company standards

 Clear glasses from bar and tables after guests leave

 Wash and buff glasses, silverware, etc.

 Restock glassware in designated areas

 Reset and arrange tables

 Restock merchandise and collateral materials as needed

 Respond appropriately to guest requests; promptly communicate guest requests to tasting room staff

 Check floor and ashtrays and clean as needed

 Collect/dispose of garbage

 Perform various housekeeping duties inside the tasting room, rest rooms and the surrounding grounds

 Provide exceptional guest service

 Other duties as assigned

MINIMUM & PREFERRED QUALIFICATIONS:

 Must be at least 18 years of age.

 Must be fluent in English. Bi-lingual preferred

 Exceptional customer service skills

 Must be able to communicate in an effective manner

 Strong attention to detail and cleanliness

 Must be able to work weekends, holidays, events and extended hours when needed

 Able to work collaboratively as part of the team and maintain a positive demeanor

 Ability to stand for extended periods of time

 Ability to lift 50 lbs. on a regular basis

EDUCATION AND EXPERIENCE:

 High School Diploma or GED required

 Previous bar-back/bussing experience preferred

 Experience in a hospitality environment preferred

WORK ENVIRONMENT: While performing the duties of this job, the employee will be working primarily in a tasting room environment. Duties will also be performed outdoors. The noise level in the work environment is usually moderate. Events may have a higher level of noise at times.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be performed by an employee to successfully carry out the essential functions of the Bar-back/Busser position. A reasonable accommodation, if available, may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to communicate effectively with guests and team members

 The employee is regularly required to use arms, hands and legs

 The employee must be able to hear, listen, see and speak

 The employee is frequently required to stand, move, bend, reach, balance and walk for prolonged periods of time

 The employee must be able to lift/move/carry/push/pull 50 lbs. on a regular basis

 The employee may occasionally be required to sit, stoop, kneel, crouch and climb This position description may change. Wilson Artisan Wineries is an equal opportunity employer

JOB SUMMARY: The Bar-back/Busser is responsible for supporting the tasting room staff in a variety of ways to ensure the tasting room operates at peak efficiency and provides exceptional guest service. Other duties and responsibilities may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects managements’ definition of the essential functions for this position, but does not restrict the duties that may be assigned. Management may change the duties and responsibilities at any time.

 Welcome and seat guests

 Ensure that the guest experience meets company standards

 Clear glasses from bar and tables after guests leave

 Wash and buff glasses, silverware, etc.

 Restock glassware in designated areas

 Reset and arrange tables

 Restock merchandise and collateral materials as needed

 Respond appropriately to guest requests; promptly communicate guest requests to tasting room staff

 Check floor and ashtrays and clean as needed

 Collect/dispose of garbage

 Perform various housekeeping duties inside the tasting room, rest rooms and the surrounding grounds

 Provide exceptional guest service

 Other duties as assigned

MINIMUM & PREFERRED QUALIFICATIONS:

 Must be at least 18 years of age.

 Must be fluent in English. Bi-lingual preferred

 Exceptional customer service skills

 Must be able to communicate in an effective manner

 Strong attention to detail and cleanliness

 Must be able to work weekends, holidays, events and extended hours when needed

 Able to work collaboratively as part of the team and maintain a positive demeanor

 Ability to stand for extended periods of time

 Ability to lift 50 lbs. on a regular basis

EDUCATION AND EXPERIENCE:

 High School Diploma or GED required

 Previous bar-back/bussing experience preferred

 Experience in a hospitality environment preferred

WORK ENVIRONMENT: While performing the duties of this job, the employee will be working primarily in a tasting room environment. Duties will also be performed outdoors. The noise level in the work environment is usually moderate. Events may have a higher level of noise at times.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be performed by an employee to successfully carry out the essential functions of the Bar-back/Busser position. A reasonable accommodation, if available, may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to communicate effectively with guests and team members

 The employee is regularly required to use arms, hands and legs

 The employee must be able to hear, listen, see and speak

 The employee is frequently required to stand, move, bend, reach, balance and walk for prolonged periods of time

 The employee must be able to lift/move/carry/push/pull 50 lbs. on a regular basis

 The employee may occasionally be required to sit, stoop, kneel, crouch and climb This position description may change. Wilson Artisan Wineries is an equal opportunity employer

JOB SUMMARY: The Tasting Room Sales Associate is responsible for providing a memorable guest experience by providing exceptional service and hospitality. The Tasting Room Sales Associate must be adept at building relationships that promote the sale of wine, brandy and wine club memberships. Contributes to meeting or exceeding team sales goals. Other duties and responsibilities may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Ensures that all guests are greeted in a friendly and professional manner.

 Communicates in a knowledgeable, professional and gracious manner to all guests.

 Maintains the tasting room environment by ensuring that it is inviting and appealing.

 ID’s guests when needed to ensure they are of legal age to consume alcohol.

 Serves samples of wine and brandy for guests in both individual and group settings.

 Shares appropriate information and educates guests about our wines, brandy, brand history, sister wineries and lodging.

 Able to effectively resolve any guest dissatisfaction.

 Accurately operates POS system and other office equipment.

 Ensures that tasting room is properly stocked and inventory is being accurately recorded.

 Accurately completes end of day reports, reconciles daily sales and posts transactions.

 Demonstrates personal accountability by completing all job duties in a correct and timely manner and by following all company policies and procedures.

 Performs all opening and closing duties.

 Ensures that the tasting room is clean by disposing of trash, wiping counters and tabletops, cleaning and polishing glassware, etc.

 Restock wine and glassware in the tasting room as needed.

MINIMUM QUALIFICATIONS:

 Must be at least 21 years of age.

 First-hand knowledge, appreciation of, and passion regarding wine and wine-related topics.

 Must have excellent verbal and written communication skills.

 Ability to build and maintain positive relationships.

 Ability to present products, up sell and cross sell.

 Strong interpersonal awareness, relationship management and influencing skills.

 Proficient with Microsoft Office Suite and point-of-sale applications.

 Database management, social media and data entry experience a plus.

 Available to work weekends, holidays and overtime.

 Present a professional appearance and demeanor.

 Must be a team player and maintain a positive disposition.

 Ability to stand for extended periods of time.

 Ability to lift/move/carry 50 pounds on a repetitive basis. Page 2 of 2

EDUCATION AND EXPERIENCE:

 Minimum of one year of experience in the same or similar role in the wine industry required.

 High school diploma or GED required.

 Safe Serving Certificate preferred.

WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly working in a tasting room environment. Employee may also occasionally work in an outdoor environment during special events. The noise level in the work environment is usually low. Events may have higher levels of noise at times.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation, if available, may be made to enable an individual with a disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to engage and communicate with customers and co-workers in an open and friendly manner. This requires excellent communication skills. The employee is regularly required to use hands, arms and fingers to perform the duties of this position. Some examples include, but is not limited to: operating POS system, standard office equipment, lift/carry/move/open/pour wine, rearrange tables and chairs and perform housekeeping duties. Some examples of housekeeping duties are: cleaning and polishing glassware, wiping down tables/countertops, sweeping and collecting and disposing of garbage. Must be able to hear/listen, speak, taste and smell. The employee is frequently required to stand, move and walk for prolonged periods of time. The employee must be able to lift/move/carry 50 pounds on a repetitive basis. The employee may occasionally be required to sit, stoop, kneel and crouch. While every effort has been made to ensure the accuracy of this job description, not every situation that might arise may be covered here. As such, this job description may be amended at any time and the duties and/or responsibilities may change. Wilson Artisan Wineries is an equal opportunity employer.