CAREERS

This position is full-time, Tuesday through Saturday.
SUMMARY:
The Wine Club Coordinator will oversee and/or assist with the planning and execution of all Wine Club
activities, related customer service and Wine Club special events. This position is also responsible for
providing the front line guest experience by developing relationships that promote the sale of wine and
increase brand loyalty.
DUTIES AND RESPONSIBILITIES:
The following reflects management’s definition of essential functions for this job but does not restrict
the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this
job at any time due to reasonable accommodation or other reasons.
 Coordinates Wine Club Shipments
o Runs club shipment and coordinates newsletter, handle customer special requests,
coordinate wine transfer to shipper and tasting room, follow up on shipping issues, and
account for all wine returned to inventory
o Update yearly Wine Club shipments projections
 Database management for Wine Club
o Includes daily database use: new customer entry, changes to account information,
updates invalid credit cards and account information, cancellations, and will-call pickups
o Keep Constant Contact database accurate and schedule emails campaign
 Processes daily phone, fax and email orders along with responding to customer inquiries in a
timely manner
 Prepare monthly wine club sign-ups and commission reports
 Update wine collection information on the website to keep pricing and new releases accurate
 Coordinates and oversees all Wine Club events, in conjunction with the DTC Sales Manager
o Work with DTC Sales Manager to coordinate all aspects of the event including
invitations, rentals, caterer, staffing, decorations, etc.
o Attends all Wine Club functions
o Arranges for winemaker and owner participation at Wine Club events
 Develops draft copy for Wine Club email blasts, correspondence, invitations, etc., in conjunction
with DTC Sales Manager
 High-Touch treatment for Wine Club
o Greet Wine Club members in the tasting room when possible, send out welcome note to
all new members, set up and conduct special tastings for VIP members
 Direct sales to Wine Club members
o Coordinate with DTC Sales Manager on telemarketing campaigns
 Other Duties
o Oversees, Reports, and keeps staff informed of the Wine Club Incentive Program
o Supports Tasting Room Staff when needed
o Acts on behalf of the DTC Sales Manager during his/her vacations and/or time off
o Works with DTC Sales Manager and Tasting Room Lead to track and report inventory
Additional duties and responsibilities include the following:
 Communicates in a knowledgeable, professional and gracious manner to all guests who visit
Soda Rock Winery
 ID guests to ensure each is of legal age to consume alcohol
 Shares appropriate information and educates guests about Soda Rock wines, brand history, and
sister wineries.
 Promotes the sale of wine products in the tasting room, pursue sales opportunities and
encourage customers to purchase Soda Rock wines and join the wine club.
 Accurately completes end-of-the-day reports, reconciles daily sales, and posts transactions.
 Demonstrates personal accountability in following all company policies and procedures.
 Maintains physical inventory of merchandise items, and restocking of wine in the Tasting Room.
 Ensures the tasting menu is accurate and up-to-date with inventory.
 Demonstrates initiative and willingness to work events and special projects
 Works closely with the DTC Sales Manager, and Lead Tasting Room Associate
 Business to Business Outreach – by phone and in person.
 Other duties as assigned
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
 First-hand knowledge, appreciation and passion of wine and wine-related topics with an interest
to further education of these topics.
 Minimum of one year experience in a winery/Tasting Room with similar responsibilities.
 Must have strong verbal and written communication skills with the ability to speak in front of
people.
 Retail sales and customer service experience: ability to present product, up sell & cross sell.
 Interpersonal awareness, relationship management and influencing skills.
 Computer skills: Fully proficient in Microsoft Office Suite and Point-of-Sale applications; Wine
Direct and Nexternal is a plus.
 Database management and data entry experience a plus.
 Must have analytic ability for reporting.
 Available weekends and holidays as required, and extended hours in order to complete the job
 Must be a team player and maintain a positive disposition.
 Ability to stand for extended periods of time.
 Ability to lift 50 lbs.
EDUCATION/EXPERIENCE:
 Minimum of one to three years related experience.
 High School Diploma or AA Degree, or a combination of education and experience.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
 While performing the duties of this job, the employee is regularly exposed to a combination of
tasting room and winery environment. The employee may work outdoors during events.
 The noise level in the work environment is usually moderate. Events may have a higher level of
noise at times.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
 While performing the duties of this job, the employee is regularly required to coordinate
multiple projects or tasks.
 The employee is regularly required to use hands and fingers to operate a register and pour wine,
hear and speak for the purpose of exchanging information, and taste or smell.
 The employee is frequently required to stand, move, or walk for prolonged periods of time.
 The employee must be able to lift and/or move up to 50 lbs.
 The employee is occasionally required to sit, stoop, kneel, crouch, walk and reach with hands
and arms.
Wilson Artisan Wines is an Equal Opportunity Employer